Shipping Policy
Welcome to 79bike! We value your shopping experience and are committed to providing efficient and reliable shipping services. Below is our EU shipping policy to address your questions related to order delivery.
1. Delivery Range
Coverage Area
We provide delivery services across the UK&EU. However, certain locations, such as Northern Ireland, the Scottish Highlands, the Channel Islands, the Isle of Man, and other outlying islands, may incur additional fees or may be excluded from our delivery coverage.
Special Cases
If you are unsure whether your address is within our delivery area, please contact us at sales@79bike-eu.com before placing your order.
2. Order Processing
Processing Time:
Orders are processed within 3 business days after successful payment. During processing, we check the quality of the products and ensure they are safely packaged for transportation.
Holidays and Peak Seasons:
During busy shopping seasons, such as Black Friday and Christmas, processing times may be slightly longer. Please place your order in advance to avoid delays.
3. Delivery Service and Time
Delivery Options
- Standard Delivery: Most orders will be shipped via standard delivery, with an estimated delivery time of 3-7 business days.
- Fast Delivery: Faster shipping is available, with an estimated delivery time of 7~12 working days (depending on product and address).
Estimated delivery time:
The delivery time is calculated from the date of shipment, excluding processing time. Remote areas may require additional delivery time.
Real-time delivery status
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track the delivery status.
4. Shipping costs
Standard costs
- Orders over €50: Free standard delivery.
- Orders under €50: €5 standard delivery fee.
Fast delivery costs
- All fast delivery orders incur an additional £10 charge.
Special shipping requirements
For large or overweight items, additional shipping fees may apply. These will be displayed at checkout.
5. Delivery restrictions and responsibilities
Undeliverable situations
- Incorrect, incomplete, or inaccessible addresses (e.g., security gates or restricted height areas).
- The recipient is unavailable to receive the package.
Return order processing
If an order is returned due to delivery failure, we will contact you to reschedule the delivery. The cost of re-delivery will be borne by the customer.
6. Goods Safety and Security
Transport Damage
If your items are damaged during transit, please contact us via email within 48 hours, providing clear photos or videos as evidence.
Lost Goods
If your order is not delivered within the estimated delivery time, please notify us immediately. After verification, we will arrange for a re-delivery or issue a refund.
Signature Inspection
When signing for your package, please check its condition. If there are any issues, you can refuse the delivery and contact us.
7. Return and Exchange
For returns and exchanges, please refer to our Return and Refund Policy.
8. Special Notice
Weather and Force Majeure
We will do our best to address delays caused by weather, public holidays, strikes, or other uncontrollable events, but we cannot be held liable for such delays.
Additional Notes for Remote Areas
Delivery to remote areas may require additional time or fees, and such information will be provided during checkout.
9. Contact Us
If you have any questions about our shipping policy or need help, please feel free to contact our customer service team:
Email: sales@79bike-eu.com
Address: Xin'an Street, Bao'an District, Shenzhen, GD, 518300, CN.
Working hours:
Mon - Sat : 9am - 11pm
Sunday: 11 am - 5 pm
Thank you for choosing 79bike! We are committed to providing you with fast, safe, and reliable delivery services to ensure a smooth shopping experience.