Privacy Policy

At 79bike, we are committed to protecting your privacy and ensuring a safe and secure online shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you use our website or make a purchase:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Credit/debit card details or other payment methods.
  • Account Information: Username, password, order history, and preferences.
  • Technical Information: IP address, browser type, device information, and other usage data collected through cookies and similar technologies.

2. How We Use Your Information

The personal information we collect may be used for the following purposes:

  • Processing Orders: To process and fulfill your orders, manage your account, and deliver products.
  • Customer Support: To respond to inquiries, provide customer service, and improve our support services.
  • Marketing: To send promotional emails, special offers, and other marketing communications (if you have opted in).
  • Improving Website and Services: To analyze usage trends and enhance our website, products, and services.
  • Compliance with Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. However, we may share your data with trusted third parties under the following circumstances:

  • Service Providers: We may share your information with third-party providers who assist with processing payments, fulfilling orders, shipping, and other business operations.
  • Legal Compliance: We may disclose your information when required by law or in response to legal requests by public authorities, such as in cases of national security or law enforcement.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We implement reasonable physical, electronic, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that allow us to remember your preferences and improve our services. You can control cookie settings through your browser, but disabling cookies may affect your ability to use some features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
  • Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-out of Marketing Communications: You can opt out of receiving promotional emails at any time by following the unsubscribe instructions in the emails or by contacting us directly.
  • Cookies Preferences: You can manage your cookie preferences through your browser settings.

7. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and service providers. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

  • Email: sales@79bike-eu.com
  • Address: Xin'an Street, Bao'an District, Shenzhen, GD, 518300, CN.

Thank you for trusting 79bike with your personal information. We are dedicated to providing you with a safe and enjoyable shopping experience.